our Responsibility to you
At Townline, we make sure that the equipment you purchase from us will suit your needs and be outfitted the way it should be. We work hard to provide you with the best value and efficiency for your application. Whether you're a homeowner or you use your equipment to make a living, its our responsibility is to make sure that you have the best ownership experience possible.
We sell and service the best in compact tractors and construction equipment from Kubota. We also represent a full line of agricultural, utility and construction equipment from Case CE, Case IH, New Holland and Kuhn. Additionally, we carry a wide range of implements from short-line manufacturers such as Land Pride, Woods, Bush Hog, Alamo, York and more. We routinely have more than ten million dollars worth of new inventory on the ground at our locations so customers can see, test and drive the products we sell.
Before You purchase
We take as much time as necessary to understand your needs, to go through all of the options available and to address all of your concerns and answer any questions you may have. From product specs, applications and equipment demonstrations to financing opportunities, insurance, warranty, service and maintenance, delivery and payment options, we make sure you're well informed on all aspects of your purchase.
When You purchase
When your machine is equipped and ready to go, we'll contact you to set up a Walk Around, a time for you to meet one-on-one with one of our technicians who'll familiarize you with owning and operating your new piece of equipment. Our technician will explain and demonstrate starting procedures, safe and basic operation of your equipment, and go through all of the different controls and levers to explain what each one does. He'll also walk you through how to operate any implements, discuss basic service and maintenance requirements and answer any additional questions you may have about the operation and service of your equipment.
Support After You Have Made Your Purchase
Our customer support does not end with the sale. Our parts and service staffs have decades of experience and are committed to helping you with whatever after sales needs you may have. We specialize in offering reliable, available and convenient parts and service solutions like our Onsite Mobile Service so you don't have to worry about your equipment not working when you need it to. We're open available six days a week with an owner onsite almost 100% of the time and we offer emergency service solutions during off hours.
Additionally, when you purchase a new tractor from us, we offer free labor for the first service at your home or business after you've used the tractor 50 hours* (excludes RTV's) or have owned the tractor for one year. We also provide free transportation of your equipment for warranty repairs or free travel time for one of our mechanics to make a warranty repair at your home or business. If for some reason we can't get you fixed and running as fast as you need us to, we'll provide free use of a replacement tractor, by request, while we repair your machine.